Director of Clinic Operations - Urgent Care

Provide on-going operational support and accountability within a designated region(s) to help establish and maintain a strong relationship with local physicians and hospital leadership. The position will also support and implement delegated responsibilities as outlined and requested by the Executive Leadership to ensure planned organizational objectives are fulfilled and measured on an on-going basis

MAJOR RESPONSIBILITIES

1. Gathers, analyzes, and reports essential regional operating information to Executive Leadership for the purpose of keeping the organization's key customers apprised.
2. Provides direction and orientation as required to the practice managers to ensure regional clinic operations meet planned statistical targets, productivity standards, quality and risk requirements, and patient satisfaction goals.
3. Supports all CPG Journey to Excellence goals and insures those goals are being met.
4. Coordinates practice related capital equipment decisions with the Executive Leadership to ensure proper stewardship of resources.
5. Collaborates with providers and associates to develop individual strategic goals that supports the organization's annual and long term strategic plan by working with Executive Leadership.
6. Consults with practice providers on matters of operations as a means of strengthening medical staff relations, resolving problems, and reaching key outcomes.
7. Provide Leadership with supporting information and recommendations concerning continuous quality improvement opportunities, business growth tactics, problem resolution, associate relations, patient satisfaction, capitol acquisitions, community involvement actions, and revenue/billing cycle improvements.
8. Coordinates provider relations activities with leadership to foster an enhanced the spirit among the organization's medical staff.
9. Provides support and assistance in coordination with the Vice President and Chief Operating Officer as requested by the Health Care Center CEOs to build an integrated health care network and serves as liaison to CHRISTUS hospitals located in each respective region.
10. Participates in collaborative efforts with regional Health Care Centers to recruit new and/or existing providers.
11. Actively participates in the annual budget preparation process.
12. Demonstrates an understanding of proper stewardship of the organization's resources by the way in which one's job responsibilities are implemented.
13. Demonstrates respect for customer needs by developing and maintaining value based leadership and participate as a team member.
14. Attends a variety of administrative meetings to make and implement policy decisions to help identify and seek solutions to complex problems while maintaining strict confidentiality.
15. Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
16. Maintains strict confidentiality.
17. Plan, develop and coordinate business standards and financial improvements.
18. Develop and evaluate productivity goals, process improvement and scheduling.
19. Coordination and linkage with billing/finance leadership in the CHRISTUS corporate office.
20. In conjunction with the Vice President, implement benchmarks, review accounts receivables and conduct data analysis.
21. Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
22. Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental and infection control.
23. Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives.
24. Supports and adheres to CPG Service Guarantee.
25. Performs other related work as required.

• Bachelor's degree in health services, business, or a related service management area and/or equivalent experience in clinical management required
• Master's degree highly preferred
• Three to five years of management leadership in a medical group practice and similar experience with hospital based ambulatory services preferred.