HR Employee Service Center Representative

HR Employee Services Center Representative

JOB SUMMARY:

Serves as initial contact for inquiries into Human Resources (HR) processes or policies with occasional guidance. Responds and guides customer needs. Coordinate and communicate with the appropriate areas.


KEY RESPONSIBILITIES:

• Collects information, asks clarifying questions and applies critical thinking skills to understand needs and expectations and identify HR issues and concerns.
• Locates solutions to customer inquiries using knowledge base or follow escalation procedures as appropriate.
• Responds consistently to various HR related requests in a timely manner.
• Ensures accurate, complete and timely data entry into various systems.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

CUSTOMER SERVICE (INTERMEDIATE): - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

COMMUNICATION (INTERMEDIATE): - Clearly, effectively and respectfully communicates to employees or customers.

TIME MANAGEMENT (NOVICE): - Planning and exercising conscious control over the amount of time spent on specific activities.

HUMAN RESOURCES POLICIES AND PROCEDURES (NOVICE): - Knowledge, adherence and application of human resources policies and procedures.

CORE ACCOUNTABILITIES:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.