Collector, Patient Accounts

Do you consider yourself to be a skilled problem solver? The Patient Accounts Department at MSK is seeking a Collector to review, analyze, and follow-up on insurance balances on assigned accounts. In this role, you will use various methods, including insurance web sites, phone calls, collection letters, and MSK's financial assistance program, to resolve balances on our patient's accounts.

You are:

• Knowledgeable of third-party billing and follow-up procedures
• Have the ability to organize, analyze and effectively resolve accounts within established timeframes
• Possess excellent verbal and written communication skills
• Ability to effectively handle difficult interactions
• Excellent time management and punctuality
• Flexible to work independently or in a collaborative environment

You will:

• Analyze accounts on receivable report and take appropriate action with insurance according to departmental procedures
• Review insurance payment, enter any payment-related allowances and transfer whatever is patient responsibility
• Ensure timely billing by contacting insurance companies
• Resolve outstanding insurance balances by using various collection techniques to follow up with guarantors and third-party carriers

• 2-4 years of related work experience in healthcare or a finance related field
• Previous account collections experience preferred
• Systems knowledge of RMS/RAM/IDX a plus