Description JOB SUMMARY: Supervises the team in the delivery of quality service for patient access. Manages daily operations supervision, workload distribution and prioritization of tasks. Responsible for direct, front-line communication with staff to receive and provide direct feedback regarding quality and productivity. KEY RESPONSIBILITIES: Manages overall coaching and mentoring program to ensure staff are effectively supported. Drives key staffing decisions associated with development, engagement, and performance accountability plans. Serves as an escalation point to handle escalated calls and issues. Ensures quality standards are met using available tools and resource
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National Medical Association | 8403 Colesville Road, Suite 820, Silver Spring, MD 20910 | 202-347-1895