Application Analyst (on-site at Framingham Union, with flexibility to be remote)
Location: Town of Framingham, Massachusetts
Internal Number: 2105035046
Under general supervision of a team lead or manager, the Application Analyst will focus on application support and service delivery solutions to achieve optimal patient safety, financial, and workflow efficiencies.
This role is responsible for vendor engagement, support of hospital-based applications, solutions, and processes and, assistance with integration to enterprise solutions. Support will include, planning, testing, troubleshooting and solutioning as needed. This person will also participate in system-wide projects and reported issues as well as create and foster strong working relationships among teammates.
The Application Analyst will support and maintain assigned information systems, function(s) and/or resources. Major responsibilities include assignments for installations, conversions and upgrades, and the resolution of customer concerns raised during installation, operation, maintenance, or production application.
Duties & Responsibilities
Support the use of software applications, data feeds and peripherals utilized across the Enterprise
Perform system maintenance and provide software application support to maintain uptime
Investigate, diagnose and resolve issues within software applications
Develop and maintain troubleshooting/how-to documents to enable other team members to share responsibilities/avoid knowledge silos
Define and document technical, operational and support processes
Provide support to higher level managers or serve as a team member on complex projects
Monitor applications for any performance issues and communicate to stakeholders
Provide front-line, second level support as part of the IT Operations team
Support all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements
Clearly communicate technical information to both internal and external stakeholders, both verbally and in writing
Participate in an On-Call rotation
Occasionally work after-hours/weekends to support the needs of the technology organization
Assist, support and meet departmental goals and objectives
Assist with facilitating user group sessions to identify and solve problems
Communicate with vendors and other support services to install, implement and support systems
Serve as a liaison between clinicians, ancillary departments, and vendors to align clinical and IT standards with department workflow, processes, and policies
Assist with coordination of local and enterprise level resources as required
Other duties as assigned
Knowledge, Skills and Abilities
Candidates for this role should have a passion for providing excellent customer service and the ability to promote innovation within the organization
Teamwork, ability to self-start, and excellent written and verbal communication skills will be mandatory for this role.
The ability to communicate effectively with vendors and hospital personnel on all levels is required
Strong organizational skills, decisive judgement, and the ability to establish predictable outcomes for our customers is required
Knowledge of computer applications and systems, as well as interpersonal and organizational problem-solving skills will be essential to perform this role
Minimum 1-year experience supporting locally hosted and web-based applications
Highly organized with the ability to plan and execute small-to-large projects required
Demonstrated ability to work independently to solve business/technology problems
Understanding of software architecture (i.e., components, relationships, constraints)
Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
Demonstrates ability to multi-task and meet assigned deadlines within a rapidly changing environment
Ability to develop an in-depth knowledge of company products, procedures, applications, etc
Ability to work directly with customers, vendor technology teams, internal teams, and business partners to resolve issues
A bachelorâ��s degree is preferred
Experience working in a healthcare or related field
Normal sedentary office environment
Work requires frequent mental/visual effort and operating a PC
The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities associated with the job.
Primary Location: Framingham, Massachusetts
Facility: 963-Santa Ana, CA
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.