Overview

This position supervises the daily operations of the switchboard operating functions for the facility and its ancillary services. This position plans, directs, and coordinates activities which ensure a delivery of high quality, cost-effective and customer-friendly services to all patients and providers. Oversees designated project(s) to ensure that goals and objectives of project are accomplished within prescribed time frame and funding parameters. Fosters a culture that reflects the core values and polices of the department and Foundation Health Partners. Achieves facility goals, maximizes usage of available services, and meets departmental goals in procedural accuracy, team productivity, and client satisfaction of physicians and FHP staff. Identifies quality improvement opportunities and takes appropriate action.

Responsibilities

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Qualifications

Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of a bachelor's degree in healthcare administration, business, consumer, finance or related field.

Requires a proficiency level typically achieved with three (3) years of relevant experience.

Must be able to demonstrate a high level of analytical and strategic thinking to plan, direct, and coordinate designated projects to ensure that goals and/or objectives of projects are accomplished within prescribed time frame and funding parameters, as described above. Ability to effectively communicate in both written and oral formats with department personnel to instruct and direct others as their functions relate to respective projects. Must possess the ability to effectively communicate and present research findings, projects, and recommendations to management. Must have a working knowledge of personal software packages to prepare correspondence and presentations, as well as, create and generate spreadsheets and reports, as described above. Must be results oriented and able to organize and independently manage various projects or processes simultaneously.

PREFERRED QUALIFICATIONS

Master's degree or equivalent education preferred.

Additional related education and/or experience preferred.