At South Shore Health, we come together to improve the health of our family, friends and neighbors by bringing people, caregivers and excellence in medicine together. We are seeking a dedicated and passionate individual to serve as our Senior Operational Advisor.In this position, you will be responsible for leading improvement initiatives throughout the health system utilizing PDCA cycles, Visual Management, Root Cause Analysis, A3 Problem Solving and Annual Planning methodologies. The Senior Advisor will also manage a variety of projects and serve as the subject matter expert for standardizing the organization’s approach to operational and strategic projects.
Responsibilities:
Assist the VP of Operational Excellence in implementing organizational strategies and operations integration functions
Develop and integrate a standard approach to problem solving, working closely with leaders at the managerial and supervisory levels
Design and monitor internal controls related to system, entity, division and departmental dashboards and performance measures
Perform qualitative and quantitative analyses to support attaining organizational goals and objectives
Train staff members in the use of process improvement principles and methods and problem-solving strategies using standardized continuous improvement processes
Develop project purpose and goals in collaboration with the VP of Operational Excellence, implement project metrics, develop realistic project timelines and evaluate effectiveness
Qualifications:
Master’s degree in Business Administration, Health Care Administration, or a closely related field
3+ years of experience in healthcare leadership or consulting/advisory experience
5+ years of demonstrated experience utilizing LEAN, PDCA and/or Six Sigma methods to implement strategic plans and growth strategies in a large healthcare organization
Experience in Operational Excellence experience and/or Performance Excellence
Demonstrated ability to work effectively in a complex, multi-constituency organization
Preferred Qualifications:
Experience in Active Daily Engagement, Value Stream Mapping, Kaizen workshops, A3 Thinking, True North and/or Hoshin Kanri
High reliability industry strategic planning in healthcare and experience in large-scale cost reduction initiatives
Experience in for-profit, non-profit and start-up environments
Experience achieving effective hospital-wide patient flow and improving outcomes and quality of care for patients
Experience leading system-wide improvement projects in a healthcare environment with 5+ years of related quality/process improvement experience and 2+ years of experience in providing consulting services, utilizing process improvement methodologies in a large hospital setting
More About South Shore Hospital
South Shore Hospital is Southeastern Massachusetts’s leading provider of emergency, acute and outpatient care. We are consistently recognized for quality of care, including being recognized as a Top General Hospital by the Leapfrog Group. Our hospital has also received Magnet Recognition Program designation, a distinction only 8% of U.S. hospitals achieve. Join us in providing world-class care to the communities of the South Shore.
Living On the South Shore
Located South of Boston, but within easy driving or boating distance of greater New England, the South Shore is a wonderful place to live. No matter your interest: history, the beach, music, art, shopping, fine cuisine, foliage, sports – we have it all. And with some of the best schools in the country, from kindergarten to college, this is a great place to raise a family.
