JOB SUMMARY:
Serves members by planning and implementing call center strategies and operations; improving systems and processes; responsible for overall performance in meeting the state guidelines and regulations; working with all level of managers and seniors management; developing of new targeting schemes, and scripting the optimization of existing programs; identifying requirements which includes targets, specific data, and anticipated outcomes; managing staff to achieve call center targets and goals; and promoting culture that encourages and ensures the member and staff satisfaction.
MINIMUM QUALIFICATIONS:
- Education/Specialized Training/Licensure: HS Diploma or equivalent required; BS or BA is preferred
- Work Experience (Years and Area): 10+ years
- Management Experience (Years and Area): 5+ years
SPECIAL REQUIREMENTS:
- Communication Skills:
- Above Average Verbal (Heavy Public Contact)
- Bilingual Skills Required
- Writing /Composing (Reports)
Other Skills:
CRT, Medical Term., P.C., MS Word, MS Excel
Work Schedule: Weekends, Flexible, Overtime, Travel, On Call