Department: Native American Health Svcs FTE: 1.00 Full Time (30 - 40 hours per week) Shift: Rotating
Position Summary: Manage and oversee operational and administrative activities to include health care contracting and support services for Native American patients and customers; function as an advocate and liaison for Native American patients, customers and their affiliated alliances. Prepare reports and contract proposals; may present and disseminate results to professional individuals, groups and/or organizations; ensure confidentiality of records. Ensure adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.
Detailed responsibilities: * MANAGE CONTRACTS - Manage health services contracts among the various payors for Indian health services, UNMH and UNM Health Sciences Center; conduct training sessions to educate providers on contract compliance, to include the development of manuals and assessment tools * ANALYZE - Advise and assist with the interpretation and implementation of provider contracts; ensure proper administration of financial and legal terms of contracts * CUSTOMER SERVICE - Cultivate and maintain positive working relationships between UNMH and UNM entities * MEETINGS - Participate and represent the organization at meetings and events associated with DE&I; serve as a liaison between organization personnel, patients, families, community entities and community leaders; ensure quality service and customer satisfaction * PROBLEM RESOLUTION - Communicate and assist in the timely resolution of problems associated with Native American patients, billing, and/or services as they relate to the contract * INFORM - Conduct training and education with NM Indigenous Pueblo, Tribal and Nation leaders throughout NM on the history and contents of the 1952 contract and subsequent agreements for the purpose of constructing strong, informed relationships between Native American leaders and UNM Hospital * MEETINGS - Coordinate and ensure semiannual and annual meetings stipulated in agreements are conducted in a productive manner and cover required content * ADVISE - Advise and assist in the interpretive legal process of the government to government relationship established in the 1952 contract. Provide advice to University Counsel, HSC EVP and UNM Hospital leaders on new and proposed government to government initiatives or agreements that may develop at State and/or Federal levels and that reflect UNM HSC interests or obligations in relation to Native American relations * LIAISON - Serve as liaison between UNM Hospital/HSC and NM Indigenous Pueblo, Tribal, and Nation leaders and community stakeholders in discussions and events that are oriented toward community health improvement * ASSIST - Provide information and assistance to Native American patients and families regarding support resources and services. Collaborate with the Native American Health Services Liaisons in troubleshooting patient issues that may arise, to ensure satisfaction for all Native American patients * COMMUNICATION - Communicate regularly with UNMH and HSC administration and NAHS leaders to advise and assist in government-to-government or community relations matters that involve NM Indigenous Pueblos, Tribes, and Nations * REPORTS - Promote and support the preparation and dissemination of reports that are mutually beneficial to UNM and to NM Indigenous Pueblo, Tribal and Nation leaders to increase knowledge, further communication, and advance development of contractual service agreements * RELATED WORK - Perform related duties and responsibilities as required
Experience: Essential: 5 years directly related experience
Physical Conditions: Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Working conditions: Essential: * No or min hazard, physical risk, office environment